Columbia basin hearing center

Kennewick: (509) 736-4005   |   Walla Walla: (509) 876-4541

Our Vision, Mission, and Values

Columbia Basin Hearing Center’s vision is to be the premier provider of hearing solutions in the Northwest by improving lives through better hearing. Our mission is to achieve our vision by providing superior hearing solutions by combining nationally certified Doctors of Audiology, individual treatment plans, unique patient-centered rehabilitation models, and our compassionate caring staff.

Our core values are integrity, compassion, reliability, commitment, and excellence.

Doctor Patient | Columbia Basin Hearing Center

Dr. Shannon Marie, Au.D.


Dr. Shannon Marie is the owner and one of the Doctors of Audiology at Columbia Basin Hearing Center. Throughout her career, she has become a leading expert in the area of tinnitus and leadership in her field and has served on many boards professionally and personally in these areas.

She is also the founder of the Abundant Health Alliance, which is an organization of health and wellness practitioners who all share common goals of public wellness and preventative care education, best practices, and holistic patient-centered care. 

Melanie Muhlestein, Au.D.

Clinical Audiologist

Melanie Muhlestein, AuD, has had a long journey to return to her Tri-Cities home as an Audiologist. After earning her Master’s degree in Audiology from Utah State University in 1996, she dedicated time to raising her two boys. Their challenges paved the way to her specialty interests later. As they got older, she worked her way back to Audiology, first in the schools, then in clinic work at Better Hearing and Audiology in Idaho, where she learned how to be methodical and patient in fitting hearing aids and solving communication problems.  

In searching for answers for her boys’ Auditory Processing Disorder, she completed Master Classes in APD evaluation and treatment, and went back to graduate school to earn her Doctor of Audiology degree from AT Still University, where her boys were by her side at graduation. She recently returned to her home community and joined the team at Columbia Basin Hearing Center. She knew it was a good fit for her because of their dedication to full diagnostic evaluations, best practices, and best fit technology, as well as a whole person approach.  

She fills her time waiting for kayaking season, relearning the now-much-larger city, and working as an Adjunct Assistant Professor at her Alma Mater teaching the class on APD.  

Dr. Cassidy White, Au.D.

Clinical Audiologist

Dr. Cassidy White is a licensed Audiologist working for us remotely from beautiful Mesa, Arizona. She received her Doctorate of Audiology from Idaho State University in 2020. Dr. White has experience treating diverse populations, from infants to geriatrics, and all stages in between. She has worked in a variety of clinics, including private practice and Veteran’s Affairs. Dr. White’s greatest interests include hearing aid dispensing, counseling and education, and tinnitus management. She is passionate about improving communication and quality of life through better hearing.

Doctor | Columbia Basin Hearing Center

Our Community

Columbia Basin Hearing participates in a number of philanthropic events for the international and local communities. We understand and see firsthand the enormous improvement in the quality of life that better hearing brings.


Internationally we work with the Starkey Hearing Foundation to give the gift of hearing to millions of people worldwide. Dr. Neil has participated in mission trips to Guadalajara, Mexico in 2013, Rwanda and Kenya, Africa in 2014, and Chiclayo, Peru in 2015. He plans on traveling to the Philippines in the fall of 2017. A portion of the proceeds from each hearing aid fitted in our offices is donated to the Starkey Hearing Foundation to support these efforts.


We additionally work with the Hearing Foundation’s domestic chapter by being a partner clinic for Hear Now. We fit over 50 low-income patients locally annually with hearing aids complimentary of the Hear Now foundation and the donation of CBHCs Doctors, resources, and time. To discover whether you qualify for the Hear Now Foundation Program, click here.

Help Provide a Set of Hearing Aids

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