Our Vision, Mission, and Values

Columbia Basin Hearing Center’s vision is to be the premier provider of hearing solutions in the Northwest by improving lives through better hearing. Our mission is to achieve our vision by providing superior hearing solutions by combining nationally certified Doctors of Audiology, individual treatment plans, unique patient-centered rehabilitation models, and our compassionate caring staff.

Our core values are integrity, compassion, reliability, commitment, and excellence.

Doctor Patient | Columbia Basin Hearing Center
Dr. Shannon | Columbia Basin Hearing Center

Dr. Shannon Marie, Au.D.

Owner

Dr. Shannon Marie is the owner and one of the Doctors of Audiology at Columbia Basin Hearing Center. Throughout her career, she has become a leading expert in the area of tinnitus and leadership in her field and has served on many boards professionally and personally in these areas.

She is also the founder of the Abundant Health Alliance, which is an organization of health and wellness practitioners who all share common goals of public wellness and preventative care education, best practices, and holistic patient-centered care. 

Jennyfer D. Wright, M.A.

Implant & Pediatric Specialist

Jennyfer Wright received her Master’s Degree in Audiology from Western Washington University in 2006. Following graduation, she began working at Columbia Basin Hearing Center. Her specialties include diagnostics, cochlear implants, and pediatric audiology.

Jennyfer is one of the few audiologists trained in Southeastern Washington on cochlear implant evaluation, activation, and mapping. Columbia Basin Hearing Center is the only satellite clinic in Southeast Washington working with a variety of hospitals on the west side to provide these services locally.

She enjoys kayaking and going on walks with her lab.

Dr. Jennyfer | Columbia Basin Hearing Center
Doctor | Columbia Basin Hearing Center

Dr. Cassidy White, Au.D.

Clinical Audiologist

Dr. Cassidy White is a licensed Audiologist working for us remotely from beautiful Mesa, Arizona. She received her Doctorate of Audiology from Idaho State University in 2020. Dr. White has experience treating diverse populations, from infants to geriatrics, and all stages in between. She has worked in a variety of clinics, including private practice and Veteran’s Affairs. Dr. White’s greatest interests include hearing aid dispensing, counseling and education, and tinnitus management. She is passionate about improving communication and quality of life through better hearing.

Dr. Neil W. Aiello, Au.D.

Dr. Neil W. Aiello, Au.D., received his education at Washington State University, graduating with his master’s degree in audiology in 1992. He immediately joined his father, Dr. Frank A. Aiello, Ph.D. at Columbia Basin Hearing Center. After working in the field for 12 years, Neil attended Salus University where he graduated with his clinical doctorate in 2007. He is a fellow of the American Academy of Audiology. He specializes in diagnostic audiology, hearing technology, vestibular evaluations, and management, as well as rehabilitative audiology with an emphasis on geriatrics. His credentials allow him to frequently serve as an expert witness in the field of forensic audiology. After 30 years in practice, Dr. Neil has stepped away from CBHC to pursue interests outside of the field of Audiology. His years of service to his patients and building the Columbia Basin Hearing Center’s reputation as the premiere provider of hearing technology in the northwest is appreciated by all.

Dr. Shannon | Columbia Basin Hearing Center

Brenda Nelson

Hearing Instrument Technician

Brenda joined the CBHC team with over 6 years of experience in hearing health care. With a hearing loss of her own, Brenda has direct experience with both the challenges and rewards those treating hearing loss face on a daily basis. A Tri-Cities native, Brenda is passionate about helping others and giving back. She is looking forward to continuing her personal hearing journey while assisting our patients finding “Better Living through Better Hearing!”

Our Community

Columbia Basin Hearing participates in a number of philanthropic events for the international and local communities. We understand and see firsthand the enormous improvement in the quality of life that better hearing brings.

Internationally

Internationally we work with the Starkey Hearing Foundation to give the gift of hearing to millions of people worldwide. Dr. Neil has participated in mission trips to Guadalajara, Mexico in 2013, Rwanda and Kenya, Africa in 2014, and Chiclayo, Peru in 2015. He plans on traveling to the Philippines in the fall of 2017. A portion of the proceeds from each hearing aid fitted in our offices is donated to the Starkey Hearing Foundation to support these efforts.

Locally

We additionally work with the Hearing Foundation’s domestic chapter by being a partner clinic for Hear Now. We fit over 50 low-income patients locally annually with hearing aids complimentary of the Hear Now foundation and the donation of CBHCs Doctors, resources, and time. To discover whether you qualify for the Hear Now Foundation Program, click here.

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